Behind the numbers lies a backlog of thousands — and a question Brunei can’t afford to ignore.
By Malai Hassan Othman | KopiTalk with MHO
BANDAR SERI BEGAWAN, AUGUST 2025: Brunei’s zakat collections hit BND 30 million this year, putting the Islamic welfare system at a tricky spot - plenty of cash, but still dealing with delays, unresolved applications, and a growing lack of trust from the public.
The Ministry of Religious Affairs (MoRA) acknowledges that they’ve made some progress, but the backlog remains a problem.
His Majesty Sultan Haji Hassanal Bolkiah has reiterated his concerns, stressing that poor management isn’t just a bureaucratic issue, but a spiritual breach of trust.
His Majesty’s Take
During a surprise visit to MoRA on July 8, 2025, His Majesty wanted to know why applicants still have to go through countless field visits and long waiting times.
“Is it not enough for officers from the zakat department to team up with village heads to quickly check on applicants’ situations?” - His Majesty Sultan Haji Hassanal Bolkiah.
The Sultan pointed out that mismanaging zakat is “a sin” if it doesn’t reach those in need promptly and fairly. He reminded everyone that giving zakat is a religious duty, not an option.
“Zakat is a sacred obligation. Ignoring it weakens our community and harms our spiritual well-being,” he said, urging for more public education through Friday sermons, targeted outreach, and media coverage.
He also suggested forming a national steering committee to oversee zakat, wakaf, and Baitulmal governance - including religious leaders, private-sector pros, and National Welfare System (SKN) reps - to boost accountability and performance.
Reform Blueprint: Four Key Changes
At the Legislative Council session on August 5, 2025, the Minister of Religious Affairs laid out a plan for reforming zakat governance under the new Jabatan Urusan Zakat, Wakaf dan Baitulmal (JUZWAB), which started in July 2023.
The plan focuses on four main areas:
- Organisational changes - JUZWAB now has six specialised divisions, including one for data systems and another for the Program Pengupayaan Asnaf Zakat (PROPAZ), aimed at economic empowerment.
- Going digital - They’re rolling out pilot programs to use AI and blockchain for automated identity checks, eligibility assessments, and tracking.
- Building skills - A new service scheme for JUZWAB officers has been approved, focusing on hiring, promoting, and training in areas like accounting and finance.
- Better data monitoring - They’re working closely with SKN for real-time poverty mapping and to prevent duplicate applications.
On paper, the reforms are showing results. Processing times for SKN assistance applications have dropped from an average of 294–295 days in 2023 to 54–55 days in the first half of 2025.
But the stats also reveal a harsh truth: 5,951 applications are still unresolved, with 2,422 stuck in “inquiry” status, and many more in various stages of investigation.
Ongoing Issues
The minister admitted there are still operational challenges:
- Incomplete paperwork from applicants leaves over 2,300 cases hanging.
- Staff shortages - the same small group of officers has to handle an average of 556 new applications each month while trying to clear backlogs.
- Tech gaps - even with digital tools, a lot of the work still relies on manual processes.
In a rare acknowledgement, the ministry agreed that open sessions at district and mukim levels with applicants could help clarify decisions, clear up misunderstandings, and ease application congestion.
Housing Aid and the Al-Gharimin Example
Housing is a big part of zakat aid. Since 2009, when a decision was made to release large accumulated zakat funds, the ministry has built 125 houses for asnaf and has three more under construction costing BND 236,231.30.
Another 30 houses are in the planning phase with a budget of BND 4.56 million, while 13 houses are waiting for contractors at an estimated BND 1.73 million.
Rental assistance is also a significant commitment. As of July 9, 2025, 317 asnaf households are receiving rental support totalling BND 3.32 million annually.
This echoes the 2009 “floodgates” moment the minister described, when accumulated zakat, then in the hundreds of millions, was quickly distributed to settle housing debts under the al-Gharimin category and fund new home construction.
That decision broke a long-standing pattern of under-distribution but also led to a spike in applications.
The SKN Connection
The SKN, managed by the Ministry of Culture, Youth, and Sports through JAPEM, was established to unify welfare data, prevent aid duplication, and profile households for targeted assistance.
It uses tools like poverty mapping through Power BI to pinpoint geographic and demographic patterns of need.
However, the system currently only profiles existing aid recipients and applicants, leaving out potentially vulnerable households not in the database.
Plans are in place to expand SKN to include data from old-age pensions, disability allowances, and other assistance programs.
This move could improve targeting, but it will need significant resources and cooperation between agencies.
Public Sentiment: Trust Issues
While official reports highlight reform and efficiency, public feedback tells a different story. Online discussions are full of claims about years-long delays, underpayment or non-payment to amil collectors, and murkiness around zakat fund management.
One popular sentiment reads:
“It’s public money, not government money. It’s amanah from the Creator, and they’re taking their sweet time in air-conditioned offices while people suffer.”
Others have started bypassing official channels, giving zakat fitrah directly to needy families to make sure funds are used within the same year, showing a trust gap in the system.
There are even stories of promised repairs to unsafe homes going unfulfilled, with residents passing away before help arrived. For critics, these stories highlight the disconnect between policy intentions and real-life experiences.
Empowerment vs. Dependency
His Majesty has repeatedly stressed that zakat should be a bridge to kemerdekaan hidup - independence in life - not just a permanent income stream.
In his July 8 speech, he warned against normalising long-term aid dependency, urging that financial assistance should be paired with skills training, financial literacy, and support for entrepreneurship.
Programs like PROPAZ aim to embody this principle, but challenges remain in scaling up, monitoring, and ensuring that empowerment initiatives truly meet the needs of recipients.
Lessons from the Past and Ongoing Challenges
The 2009 decision to speed up zakat distribution was a game-changer - but also a cautionary tale.
Then, as now, the risk was in systems unprepared for rising demand. Back then, releasing large funds to pay off housing debts and finance new construction led to a flood of new applicants.
Today, the bottlenecks are different - digital processes instead of paper files, AI on the horizon - but the core tension between available funds and timely disbursement remains.
Another challenge is public understanding of zakat obligations. The ministry has ramped up outreach through its website, Facebook and Instagram, and even push notifications via DST’s MyDST app.
Yet the fact that many applications are incomplete suggests that both public knowledge of requirements and guidance during the application process need improvement.
A Test of Governance and Faith
For Bruneians who find themselves in the “invisible gap” - not poor enough to meet strict official criteria but not financially secure - zakat can be the key to stability or hardship.
Each unresolved application and each delayed payment isn’t just a number; it directly affects human dignity.
The stakes are more than just administrative. They go to the heart of the nation’s Melayu Islam Beraja identity, where governance is about more than just laws and policies; it involves moral responsibility.
His Majesty’s interventions frame zakat governance as both a test of public administration and a reflection of spiritual values.
As the Sultan reminded everyone:
“Mismanaging zakat isn’t just inefficient — it’s a sin.”
(MHO/08/2025)